Frequently Asked Questions

Answers to the most frequently asked questions about Classelya Academy's educational services

What is Classelya Academy?

Classelya Academy is an online educational platform that provides academic support classes for various curricula such as Egyptian, British, American and others. We also offer language courses such as French, German and English for learners of all ages, in addition to technology courses including programming, computer skills and digital learning to prepare students for a better future.

Do you offer individual or group lessons?

Yes, students can choose individual lessons customized to their needs or interactive group lessons in small groups.

How can I register for a course or class?

You can register by filling out the registration form on our website or by contacting our support team.

Who are the teachers at Classelya Academy?

Our teachers are qualified and highly experienced, and are proficient in modern teaching methods to ensure effective learning.

What tools or materials do I need for online learning?

Students need a computer, tablet or smartphone with a stable internet connection, and all additional educational materials are provided by the Academy.

Do students at Classelya Academy receive certificates?

Yes, students receive a certificate of participation or certificate of completion after completing the course.

What happens if a student misses a session?

We provide recordings when available, and offer additional support to help students make up for what they missed.

Can I get a refund if I decide to cancel my child's registration?

Yes, parents have the right to request a refund within one week of the registration date if they decide to cancel. After this period, refunds are not available.

How are course and class prices determined?

Course prices vary according to the type of curriculum, course duration, and number of sessions. You can view the detailed price list in the courses section or contact us for a special offer.

How can I get technical support?

Technical support team is available 24/7 to help you solve any technical problems you may encounter. You can contact us via live chat, email, or phone.

How do I buy a session on Classelya?

Open the website or the Classelya app, sign in (or create an account), pick your path and course from Platform Sections, set how many sessions you need, add to cart, complete checkout, and pay with InstaPay or Wallet. After your order is accepted, you will find your course in your account and can join the live session at the scheduled time. Read the full step-by-step guide on our blog.

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